X-Ways
·.·. Computer forensics software made in Germany .·.·
   
 

X-Ways Forensics Dongle Insurance

By default, if your dongle for X-Ways Forensics is lost, misplaced or stolen, we do not send you a replacement, as the original dongle can still be used (by whoever) to run the software, even by yourself if it shows up again. You cannot buy a new dongle in such a case, only a new license! (Remember that even if you have to buy a second license just for that reason, in total you still pay less than for 1 license of competing software.) 

However, you can protect some or all of your dongles against that risk and run them in insurance mode. This mode allows you to report a dongle as lost if you cannot find it any more or suspect theft, and to order a replacement dongle (for prices please see below). The insurance itself is free of charge until further notice, except if you require manual interventions, e.g. if you actually require a replacement dongle or have accidentally reported a dongle as lost etc., see below. When used in insured mode, a dongle can only be used to start up the software a limited number of times, and must be topped up when it is close to running out of executions or has run out already. Topping up a dongle (i.e. increasing the number of allowed program starts) is free and a matter of a few seconds if X-Ways Forensics has an Internet connection (otherwise do it manually, see below). Once a dongle is reported as lost, it cannot get topped up any more because it is black-listed on the server, so the dongle's potential misuse is limited. Dongles for X-Ways Imager and X-Ways Investigator and dongles that were programmed with an expiration date (e.g. for non-perpetual licenses, or rent dongles) cannot be insured. Releases before v16.1 SR-1 cannot be unlocked with a dongle in insurance mode. Insurance mode is available only if and as long your update maintenance is active!

Insurance mode is recommended in particular for dongles that you often use on site (not only in your own office), carry with you when travelling, or that you leave to contractors, consultants, auditors, lawyers, externally working or temporary employees, students etc. or generally if you want to reduce your risks or for peace of mind.

Manually Enter Transaction Code Here


For existing customers only.
All accesses are monitored.

How It Works

These are the rules that you accept if you use a dongle in insurance mode: 

  • You can convert your dongle to run in insurance mode at any time in X-Ways Forensics under Help | Dongle. Important: The dongle is actually considered insured by X-Ways only when for the first time you top up the dongle and get an activation code back from the server. You should do that very soon after changing to insurance mode.

  • Transaction codes are produced by X-Ways Forensics to change the status of the dongle. You can either copy transaction codes in X-Ways Forensics and manually paste them on this web page to submit them, or click the button in X-Ways Forensics to send them directly if the computer on which you run X-Ways Forensics is connected to the Internet. You can arrange such a computer with Internet access with an installation of X-Ways Forensics which you don't actually use for cases, just for the purpose of reprogramming dongles.

  • For any valid transaction code submitted to the server, you get an activation code returned. That activation code needs to be manually copied and pasted in X-Ways Forensics, except if you send the transaction code directly online from within X-Ways Forensics, in which case everything happens automatically.

  • When the dongle is in insurance mode, you can use it to execute X-Ways Forensics only for a certain number of times. After that or when the number of remaining executions drops below a certain limit, you can top up the dongle, free of charge. You can do that as often as you like, unless you have reported the dongle as lost. After a top up, the dongle supports usually 40 new executions again. That number may change at any time without prior notice. It is higher for multi-user dongles and network dongles that represent many more licenses. The number might be reduced if you or many other users have previously reported one or more insured other dongles as lost.

  • The number of supported executions left in the dongle is displayed in Help | Dongle. It is decremented some seconds after starting X-Ways Forensics by 1, and then again for each new day when X-Ways Forensics is still running.

  • You can turn your dongle back to normal mode at any time, as always by generating a transaction code in X-Ways Forensics and receiving an activation code back from the server. Important: As soon as you submit the transaction code online, the dongle is already considered no longer insured by us.

  • A thief might try to insure your dongle in order to thwart the whole protection and be able to use the dongle for an indefinite time, thereby also preventing you from purchasing a replacement dongle (we will not offer a replacement dongle if the insurance of a dongle was cancelled). To make sure that no thief can do that before you have a chance to report the dongle as lost, it is important to register your e-mail address(es) with the dongle. You can do that in v18.0 and later, and will be prompted for that when topping up your dongle for the first time. Once done, you will receive the final transaction code for cancelling the insurance via e-mail, so that only you can cancel it.

  • Submitting transaction codes requires an Internet connection and that the server is operative. If you have just loaded this web page from the web server and can read this, you know it is currently operative.

  • You can report an insured dongle as lost via e-mail (we need the dongle ID), or (better) submit the transaction code that you can generate for that purpose in advance under Help | Dongle on this web page.

  • Dongles must not be excessively converted from uninsured to insured and back too often. You cannot request more than one top-up activation code from the server in advance for future use. Activation codes expire when used.

Cost of 1 replacement dongle in EUR:

No of licenses
represented by dongle

Regular
dongle
Multi-user
dongle
Network
dongle
1 89   119
2 or more   99 139
4 or more   109 159
8 or more   119 179
16 or more   135 199
32 or more   159 219
64 or more     239
128 or more     259
256 or more     279
512 or more     299

Subject to change. Additional shipping charges apply only for shipment by FedEx International Priority or a similar service instead of ordinary postal mail, if offered. The replacement dongle has to be ordered online through a special link that we provide. Again, a replacement offered only if the lost dongle was insured!

Cost of manual interventions, e.g. manual unblocking for an accidentally sent dongle loss report or manual registered e-mail address correction: EUR 25 minimum
Legitimacy of a request for that must be verified through e-mail correspondence with the insurance holder first.

All prices subject to VAT if applicable.